Support is not unlimited free work
We define what is included: hours, response expectations, and what counts as a new project.
Good support covers security updates, dependency hygiene, content help within limits, and prioritized bug fixes.
New features belong in a scoped change request — or a new build via web design / custom development.
Capabilities
Typical support coverage
Written into the retainer
Updates & hygiene
CMS, plugins, and dependency care
Incident response
Prioritized fixes within agreed windows
Small improvements
Copy, layout tweaks, and light UX fixes
Health checks
Periodic review of speed and breakage risks
Pricing
How pricing works
International projects use a starting estimate or custom quote in USD — based on scope, not a fake list price.
Do you only support sites you built?
Preferable, but we can take over healthy third-party sites after an audit.
Is 24/7 emergency support included?
Only if explicitly scoped. Default plans prioritize business-hours response.
Can support include SEO content?
Technical hygiene yes; ongoing content SEO is a separate engagement.
Contact
Set up support
Tell us your stack, traffic level, and what you need covered each month.